- Feb 21, 2020 When you try to open a Word document on Mac document, Word stops opening. If you are faced with this issue and are willing to solve it, then follow the 3 solutions. If you have data loss problem after fixing the Word not opening issue, EaseUS Data Recovery Wizard for Mac can do you a favor.
- Many third-party uninstallers aren't actually apps, but rather system preference panes; they run in the background and when you delete a program, they will prompt you to delete all files that are.
Feb 16, 2018 Make sure your Mac has a working internet connection, then: Update Mac OS X. Open the App store and click on the Updates button. Install the updates. After, in any Office application go to the Help menu and choose Check for Updates to launch the AutoUpdate app. Let AutoUpdate install updates and then restart your Mac.
Use Launchpad to delete an app
Launchpad offers a convenient way to delete apps that were downloaded from the App Store.
- To open Launchpad, click it in the Dock or open it from your Applications folder. You can also pinch closed with your thumb and three fingers on your trackpad.
- If you don't see the app in Launchpad, type its name in the search field at the top of the screen. Or swipe right or left with two fingers on your trackpad to show the next or previous page.
- Press and hold the Option (⌥) key, or click and hold any app until the apps jiggle.
- Click next to the app that you want to delete, then click Delete to confirm. The app is deleted immediately. Apps that don't show either didn't come from the App Store or are required by your Mac. To delete an app that didn't come from the App Store, use the Finder instead.
Deleting an app doesn't cancel any subscription you may have purchased with that app. Learn how to cancel subscriptions for apps that were downloaded from the App Store.
Use the Finder to delete an app
- Locate the app in the Finder. Most apps are in your Applications folder, which you can open by clicking Applications in the sidebar of any Finder window. Or use Spotlight to find the app, then press and hold the Command (⌘) key while double-clicking the app in Spotlight.
- Drag the app to the Trash, or select the app and choose File > Move to Trash.
- If you're asked for a user name and password, enter the name and password of an administrator account on your Mac. This is probably the name and password you use to log in to your Mac.
- To delete the app, choose Finder > Empty Trash.
Learn more
To use an app again after deleting it, either reinstall it or restore it from a backup.
- To reinstall apps that were installed as part of macOS, reinstall macOS. This applies to apps such as Safari, iTunes, Books, Messages, Mail, Calendar, Photos, and FaceTime.
- You can also redownload apps, music, movies, TV shows, and books that were installed from the App Store, iTunes Store, or Apple Books.
Learn how to delete apps on your iPhone, iPad, and iPod touch.
Learn what to do if the Dock contains an icon with a question mark.
-->By using the Retire or Wipe actions, you can remove devices from Intune that are no longer needed, being repurposed, or missing. Users can also issue a remote command from the Intune Company Portal to devices that are enrolled in Intune.
Note
Before you remove a user from Azure Active Directory (Azure AD), use the Wipe or Retire actions for all devices that are associated with that user. If you remove users that have managed devices from Azure AD, Intune can no longer wipe or retire those devices.
Wipe
The Wipe action restores a device to its factory default settings. The user data is kept if you choose the Retain enrollment state and user account checkbox. Otherwise, all data, apps, and settings will be removed.
| Wipe action | Retain enrollment state and user account | Removed from Intune management | Description |
|---|---|---|---|
| Wipe | Not checked | Yes | Wipes all user accounts, data, MDM policies, and settings. Resets the operating system to its default state and settings. |
| Wipe | Checked | No | Wipes all MDM Policies. Keeps user accounts and data. Resets user settings back to default. Resets the operating system to its default state and settings. |
Note
The Wipe action is not available for iOS/iPadOS devices enrolled with User Enrollment.
The Retain enrollment state and user account option is only available for Windows 10 version 1709 or later.
MDM policies will be reapplied the next time the device connects to Intune.
A wipe is useful for resetting a device before you give the device to a new user, or when the device has been lost or stolen. Be careful about selecting Wipe. Data on the device cannot be recovered.
Wiping a device
Sign in to the Microsoft Endpoint Manager admin center.
Select Devices > All devices.
Select the name of the device that you want to wipe.
In the pane that shows the device name, select Wipe.
For Windows 10 version 1709 or later, you also have the Wipe device, but keep enrollment state and associated user account option.
Retained during a wipe Not retained User accounts associated with the device User files Machine state (domain join, Azure AD-joined) User-installed apps (store and Win32 apps) Mobile device management (MDM) enrollment Non-default device settings OEM-installed apps (store and Win32 apps) User profile User data outside of the user profile User autologon The Wipe device, and continue to wipe even if device loses power. option makes sure that the wipe action can't be circumvented by turning off the device. This option will keep trying to reset the device until successful. In some configurations this action may leave the device unable to reboot.
To confirm the wipe, select Yes.
If the device is on and connected, the Wipe action propagates across all device types in less than 15 minutes.
Retire
The Retire action removes managed app data (where applicable), settings, and email profiles that were assigned by using Intune. The device is removed from Intune management. This happens the next time the device checks in and receives the remote Retire action. The device still shows up in Intune until the device checks in. If you want to remove stale devices immediately, use the Delete action instead.
Retire leaves the user's personal data on the device.
The following tables describe what data is removed, and the effect of the Retire action on data that remains on the device after company data is removed.
iOS
| Data type | iOS |
|---|---|
| Company apps and associated data installed by Intune | Apps installed using Company Portal: For apps that are pinned to the management profile, all app data and the apps are removed. These apps include apps originally installed from App Store and later managed as company apps unless the app is configured to not be uninstalled on device removal. Microsoft apps that use mobile app management and were installed from App Store: For apps that are not managed by the Company Portal, company app data that's protected by Mobile Application Management (MAM) encryption within the app local storage is removed. Data that's protected by MAM encryption outside the app remains encrypted and unusable, but isn't removed. Personal app data and the apps are not removed. |
| Settings | Configurations that were set by Intune policy are no longer enforced. Users can change the settings. |
| Wi-Fi and VPN profile settings | Removed. |
| Certificate profile settings | Certificates are removed and revoked. |
| Management agent | The management profile is removed. |
| Email profiles that are provisioned through Intune are removed. Cached email on the device is deleted. | |
| Azure AD unjoin | The Azure AD record is removed. |
Android device administrator
| Data type | Android | Android Samsung Knox Standard |
|---|---|---|
| Web links | Removed. | Removed. |
| Unmanaged Google Play apps | Apps and data remain installed. Company app data that's protected by Mobile Application Management (MAM) encryption within the app local storage is removed. Data that's protected by MAM encryption outside the app remains encrypted and unusable, but isn't removed. | Apps and data remain installed. Company app data that's protected by Mobile Application Management (MAM) encryption within the app local storage is removed. Data that's protected by MAM encryption outside the app remains encrypted and unusable, but isn't removed. |
| Unmanaged line-of-business apps | Apps and data remain installed. | Apps are uninstalled and data that's local to the app is removed. No data that's outside the app (for example, on an SD card) is removed. |
| Managed Google Play apps | App data is removed. The app isn't removed. Data that's protected by Mobile Application Management (MAM) encryption outside the app (for example, an SD card) remains encrypted and unusable, but isn't removed. | App data is removed. The app isn't removed. Data that's protected by MAM encryption outside the app (for example, an SD card) remains encrypted, but isn't removed. |
| Managed line-of-business apps | App data is removed. The app isn't removed. Data that's protected by MAM encryption outside the app (for example, an SD card) remains encrypted and unusable, but isn't removed. | App data is removed. The app isn't removed. Data that's protected by MAM encryption outside the app (for example, an SD card) remains encrypted and unusable, but isn't removed. |
| Settings | Configurations that were set by Intune policy are no longer enforced. Users can change the settings. | Configurations that were set by Intune policy are no longer enforced. Users can change the settings. |
| Wi-Fi and VPN profile settings | Removed. | Removed. |
| Certificate profile settings | Certificates are revoked but not removed. | Certificates are removed and revoked. |
| Management agent | Device Administrator privilege is revoked. | Device Administrator privilege is revoked. |
| N/A (Email profiles aren't supported by Android devices) | Email profiles that are provisioned through Intune are removed. Cached email on the device is deleted. | |
| Azure AD unjoin | The Azure AD record is removed. | The Azure AD record is removed. |
Apps Aren't Removed From Doc Macbook Pro
Android Enterprise devices with a work profile
Removing company data from an Android work profile device removes all data, apps, and settings in the work profile on that device. The device is retired from management with Intune. Wipe is not supported for Android work profiles.
Android Enterprise dedicated devices
You can only wipe kiosk devices. You can't retire Android kiosk devices.
Apps Aren't Removed From Doc Mac Free
macOS
| Data type | macOS |
|---|---|
| Settings | Configurations that were set by Intune policy are no longer enforced. Users can change the settings. |
| Wi-Fi and VPN profile settings | Removed. |
| Certificate profile settings | Certificates that were deployed through MDM are removed and revoked. |
| Management agent | The management profile is removed. |
| Outlook | If Conditional Access is enabled, the device doesn't receive new mail. |
| Azure AD unjoin | The Azure AD record is removed. |
Windows
| Data type | Windows 8.1 (MDM) and Windows RT 8.1 | Windows RT | Windows Phone 8.1 and Windows Phone 8 | Windows 10 |
|---|---|---|---|---|
| Company apps and associated data installed by Intune | Keys are revoked for files that are protected by EFS. The user can't open the files. | Company apps aren't removed. | Apps originally installed through the Company Portal are uninstalled. Company app data is removed. | Apps are uninstalled. Sideloading keys are removed. For Windows 10 version 1709 (Creators Update) and later, Microsoft 365 Apps aren't removed. Intune management extension installed Win32 apps will not be uninstalled on unenrolled devices. Admins can leverage assignment exclusion to not offer Win32 apps to BYOD Devices. |
| Settings | Configurations that were set by Intune policy are no longer enforced. Users can change the settings. | Configurations that were set by Intune policy are no longer enforced. Users can change the settings. | Configurations that were set by Intune policy are no longer enforced. Users can change the settings. | Configurations that were set by Intune policy are no longer enforced. Users can change the settings. |
| Wi-Fi and VPN profile settings | Removed. | Removed. | Not supported. | Removed. |
| Certificate profile settings | Certificates are removed and revoked. | Certificates are removed and revoked. | Not supported. | Certificates are removed and revoked. |
| Removes email that's EFS-enabled. This includes emails and attachments in the Mail app for Windows. | Not supported. | Email profiles that are provisioned through Intune are removed. Cached email on the device is deleted. | Removes email that's EFS-enabled. This includes emails and attachments in the Mail app for Windows. Removes mail accounts that were provisioned by Intune. | |
| Azure AD unjoin | No. | No. | The Azure AD record is removed. | The Azure AD record is removed. |
Note
For Windows 10 devices that join Azure AD during initial Setup (OOBE), the retire command will remove all Azure AD accounts from the device. Follow the steps at Start your PC in Safe mode to login as a local admin and regain access to the user's local data.
Retire
- Sign in to the Microsoft Endpoint Manager admin center.
- In the Devices pane, select All devices.
- Select the name of the device that you want to retire.
- In the pane that shows the device name, select Retire. To confirm, select Yes.
If the device is on and connected, the Retire action propagates across all device types in less than 15 minutes.
Delete devices from the Intune portal
If you want to remove devices from the Intune portal, you can delete them from the specific device pane. The next time the device checks in, any company data on it will be removed.
- Sign in to the Microsoft Endpoint Manager admin center.
- Choose Devices > All devices > choose the devices you want to delete > Delete.
Automatically delete devices with cleanup rules
You can configure Intune to automatically delete devices that appear to be inactive, stale, or unresponsive. These cleanup rules continuously monitor your device inventory so that your device records stay current. Devices deleted in this way are removed from Intune management.
- Sign in to the Microsoft Endpoint Manager admin center.
- Choose Devices > Device cleanup rules > Yes.
- In the Delete devices that haven't checked in for this many days box, enter a number between 30 and 270.
- Choose Save.
Delete devices from the Azure Active Directory portal
You might need to delete devices from Azure AD due to communication issues or missing devices. You can use the Delete action to remove device records from the Azure portal for devices that you know are unreachable and unlikely to communicate with Azure again. The Delete action doesn't remove a device from management.
- Sign in to Azure Active Directory in the Azure portal by using your admin credentials. You can also sign in to the Microsoft 365 admin center. From the menu, select Admin centers > Azure AD.
- Create an Azure subscription if you don't have one. This shouldn't require a credit card or payment if you have a paid account (select the Register your free Azure Active Directory subscription link).
- Select Azure Active Directory, and then select your organization.
- Select the Users tab.
- Select the user that's associated with the device that you want to delete.
- Select Devices.
- Remove devices as appropriate. For example, you might remove devices that are no longer in use, or devices that have inaccurate definitions.
Retire an Apple DEP device from Intune
If you want to completely remove an Apple DEP device from management by Intune, follow these steps:
Sign in to the Microsoft Endpoint Manager admin center.
Choose Devices > All devices > choose the device > Retire.
Visit business.apple.com and search for the device by its serial number.
In the Assigned to menu, choose Unassigned.
Choose Reassign.
Device states
For a description of device states, see the managementStates collection.
Fresh Start
Applicable for Windows 10 devices. Read more about Fresh Start.
Next steps
If you want to reenroll a deleted device, see Enrollment options.